Training
Implementing the Canadian Standard on Psychological Health and Safety
Canada introduced a voluntary standard for workplaces for mental health in 2014. This standard has been hailed worldwide as the Gold Standard in mental health in the workplace. Implementing the standard involves several steps including identifying mental health issues in your workplace, introducing mental health concepts and education to employees and implementing psychological safety and risk management in operations. Workshops, consultation and training are available for each of these steps.
Respect in the Workplace
Pat provides training that meets the requirements of Occupational Health and Safety and Human Rights legislation. Her training focuses on understanding the legal setting, the workplace setting, and the impact on both individuals and organizations.
Fundamental Training
- An exercise in “I feel respected when.”
- The why of the need for respect at work: the damage done to both the individual and organization when disrespect and violence occur
- What laws the company and employees are accountable to, and what are the responsibilities of each
- What behaviours and where is the line regarding bullying, protected grounds harassment, abusive supervision, sexual harassment, and violence? Case law and examples from Pat’s practice are discussed regarding moral, ethical, and legal issues.
- How to approach someone offensive
- How to respond if you are approached about being offensive
- Supports and processes within the organization
- Discussion and commitment to developing a culture of excellence for respect
- Questions for discussion at safety meetings in the future
Manager Training
- Understanding the dynamics of human behaviour in the workplace
- Understanding responsibilities
- Ethical decision-making
- Case studies
- How to intervene in complex and ambiguous situations of disrespect
- Questions for ongoing discussion around respect to encourage discussion with their team
Creating a Culture of Dignity and Respect at Work: Leadership Knowledge and Skills for Managing Workplace Bullying
Experiences that attack an employee’s dignity at work are known to be very damaging to an employee. Research shows that those who have experienced chronic exposure to demeaning, ostracizing, rejecting and verbally abusive workplaces show symptoms of trauma which can be greater than those experienced by soldiers exposed to combat situation. This is because the very essence of being human rests on dignity and inclusion in an affirming group that promotes safety and self-esteem. The potential for injury from exposure to psychological harassment, known as workplace bullying, is increasingly being acknowledged by governments, safety organizations, and courts which have increasingly awarded significant financial compensation to targets of workplace bullying.
The culture that a company creates and leadership transmits is critical in creating a culture of dignity and respect. Leaders need an understanding of the concept of workplace bullying e.g. how does this differ from tough management, conflict, and personality issues, the laws related to workplace bullying and their responsibility for managing a safe workplace. Leaders also need the skills to identify, intervene, and manage WPB behaviors in employees.
Finally, in creating a culture of dignity and respect, managers must develop their own personal abilities for moral judgement and respectful behavior. As such, they need to know enough about themselves to ensure that they are part of the solution, not part of the problem.
This full day training can be strengthened through pre-training leadership assessment of participants that provides a debriefing of personal motivators, values, strengths and challenges for leadership within their particular jobs. It is strongly recommended to complete this process prior to training.
Contact Pat